UPMC Innovation Center
DESIGNING INTERACTIVE PROCESSES AND ENVIRONMENTS
FOR THE COMPLETE EXPERIENCE
The UPMC Innovation Center (or the “IC”) is breaking down silos, building teams, and shifting the focus of care to where it truly belongs – on patients and families.
Using the Patient Centered Value System (PCVS) as a foundation, the IC is partnering with patients, families, caregivers, and hospital administrators to bridge the gap between current practices and ideal experiences. The Innovation Center has partnered with patients, families, frontline caregivers, and hospital administrators to bridge the gap between current practice and ideal experiences.