Team Building
Build a high-performance team and a culture of continuous improvement with the Patient Centered Value System (PCVS).
Lesson Overview:
1. How is PCVS organized?
2. How do you build a balanced team?
3. How do you meaningfully engage with employees?
Q1: How is PCVS organized?
The Patient Centered Value System (PCVS) has a unique structure that ensures improvement work is successful and sustainable. There are three distinct layers: Leadership Champions, a Working Group and multiple Project Teams.
Leadership Champions:
Small, strategic group of organization leaders
Clinical and non-clinical
Initiate and support PCVS efforts within the organization
Working Group:
Consists of employees from each touchpoint along the experience pathway
Membership is consistent for at least one year
Meets monthly to hear updates from Project Teams
Facilitated by a Lead or Co-leads who report regularly to leadership
Project Teams:
· Meet independently of the Working Group
· Project Team Leads attend Working Group meetings to give updates
· Project Team members represent experience touchpoints